Customer Portal
http://support.digital.thermofisher.com/
- Online Case Management
- Knowledgebase
- Defect Tracking
- Monitoring and resolution of support inquiries
Resource Center
https://resource.digital.thermofisher.com/
- Product Announcements & News
- Product Documentation
- Software Downloads
- Product Compatibility
- User Forums
- Education and Training Schedules
Technical Support Email
digital.support@thermofisher.com
Unless otherwise noted below, this is the global email address for technical support for Digital Science products.
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Consultancy Services
services.informatics@thermofisher.com
We offer a full range consultancy service to help implement your Digital Science solution
effectively, which includes business analysis and workflow design through coding,
testing, training and commissioning. Contact us via your local support phone number
or email us at services.informatics@thermofisher.com
Education
https://resource.digital.thermofisher.com/education/
Our expert trainers offer a variety of education solutions to guarantee that you
are able to obtain the most value from your Digital Science investment. A complete list
of Thermo Scientific Digital Science education opportunities is available on our Education site.
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Offices Currently Open North & South America| Serving: | United States, Canada, Latin America
Includes Chromeleon | | Phone: | Toll Free: +1 (800) 395-5467,
Direct : +1 (781) 933-4689 | | Hours: | 9:00 AM to 5:00 PM, Monday - Friday (UTC-05:00) |
Spain - Madrid| Serving: | Spain, Portugal, Chile, Central and Latin America | | Phone: | +34 91 484 59 89 | | Hours: | 9:00 AM to 5:00 PM, Monday - Thursday,
9:00 AM to 3:00 PM Friday (UTC+00:00) |
United Kingdom - Altrincham| Serving: | United Kingdom, Rest of World
Includes Chromeleon | | Phone: | +44 (0) 161 942 3100 | | Hours: | 9:00 AM to 5:00 PM, Monday - Thursday,
9:00 AM to 4:00 PM Friday (UTC+00:00) |
Netherlands - Breda| Serving: | Belgium, Netherlands, Luxembourg
Includes Chromeleon | | Phone: | +31 (0) 76 579 5574 | | Hours: | 9:00 AM to 5:00 PM, Monday - Friday (UTC+01:00) |
France - Paris| Serving: | France
Includes Chromeleon | | Phone: | +33 (0) 1 6092 4940 | | Hours: | 9:00 AM to 5:00 PM, Monday - Friday (UTC+01:00) |
Germany - Dreieich| Serving: | Central Europe including Germany, Switzerland, Austria
Includes Chromeleon | | Phone: | +49 (0) 6103 408 1020 | | Hours: | 9:00 AM to 5:00 PM, Monday - Friday (UTC+01:00) |
Italy - Milan |
Offices Currently Closed China - Shanghai| Closed for: | Outside regular office hours | | Serving: | China | | Phone: | Toll Free : +86 800 810 5118 ,
Direct : +86 400 650 5118 | | Hours: | 9:00 AM to 5:00 PM, Monday - Friday (UTC+08:00) |
Japan - Osaka| Closed for: | Outside regular office hours | | Serving: | Japan | | Phone: | Within Japan: +0120 753 670 | | Hours: | 9:00 AM to 5:00 PM, Monday - Friday (UTC+09:00) |
Australia - Adelaide, SA| Closed for: | Outside regular office hours | | Serving: | Australia | | Phone: | +61 8 8208 8332 | | Hours: | 9:00 AM to 5:00 PM, Monday - Friday (UTC+10:30) |
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