Customer Portal
http://support.digital.thermofisher.com/
  • Online Case Management
  • Knowledgebase
  • Defect Tracking
  • Monitoring and resolution of support inquiries
Resource Center
https://resource.digital.thermofisher.com/
  • Product Announcements & News
  • Product Documentation
  • Software Downloads
  • Product Compatibility
  • User Forums
  • Education and Training Schedules
Technical Support Email
digital.support@thermofisher.com
Unless otherwise noted below, this is the global email address for technical support for Digital Science products.

Consultancy Services
services.informatics@thermofisher.com

We offer a full range consultancy service to help implement your Digital Science solution effectively, which includes business analysis and workflow design through coding, testing, training and commissioning. Contact us via your local support phone number or email us at services.informatics@thermofisher.com

Education
https://resource.digital.thermofisher.com/education/

Our expert trainers offer a variety of education solutions to guarantee that you are able to obtain the most value from your Digital Science investment. A complete list of Thermo Scientific Digital Science education opportunities is available on our Education site.

Global Telephone Support Contacts
Offices Currently Open

China - Shanghai

Serving:  China
Phone:  Toll Free : +86 800 810 5118 ,  
Direct : +86 400 650 5118
Hours:   9:00 AM to 5:00 PM, Monday - Friday (UTC+08:00)

Japan - Osaka

Serving:  Japan
Phone:  Within Japan: +0120 753 670
Hours:   9:00 AM to 5:00 PM, Monday - Friday (UTC+09:00)

Australia - Adelaide, SA

Serving:  Australia
Phone:  
Hours:   9:00 AM to 5:00 PM, Monday - Friday (UTC+09:30)
Offices Currently Closed

North & South America

Closed for:  Outside regular office hours
Serving:  United States, Canada, Latin America
Includes Chromeleon
Phone:  Toll Free: +1 (800) 395-5467,
Direct : +1 (781) 933-4689
Hours:   9:00 AM to 5:00 PM, Monday - Friday (UTC-04:00)

Spain - Madrid

Closed for:  Outside regular office hours
Serving:  Spain, Portugal, Chile, Central and Latin America
Phone:  +34 91 484 59 89
Hours:   9:00 AM to 5:00 PM, Monday - Thursday,
9:00 AM to 3:00 PM Friday (UTC+01:00)

United Kingdom - Altrincham

Closed for:  Outside regular office hours
Serving:  United Kingdom, Rest of World
Includes Chromeleon
Phone:  +44 (0) 161 942 3100
Hours:   9:00 AM to 5:00 PM, Monday - Thursday,
9:00 AM to 4:00 PM Friday (UTC+01:00)

Netherlands - Breda

Closed for:  Outside regular office hours
Serving:  Belgium, Netherlands, Luxembourg
Includes Chromeleon
Phone:  +31 (0) 76 579 5574
Hours:   9:00 AM to 5:00 PM, Monday - Friday (UTC+02:00)

France - Paris

Closed for:  Outside regular office hours
Serving:  France
Includes Chromeleon
Phone:  +33 (0) 1 6092 4940
Hours:   9:00 AM to 5:00 PM, Monday - Friday (UTC+02:00)

Germany - Dreieich

Closed for:  Outside regular office hours
Serving:  Central Europe including Germany, Switzerland, Austria
Includes Chromeleon
Phone:  +49 (0) 6103 408 1020
Hours:   9:00 AM to 5:00 PM, Monday - Friday (UTC+02:00)

Italy - Milan

Closed for:  Outside regular office hours
Serving:  Italy. Service provided by LabSystems Italia s.r.l.
Phone:  +39 (02) 94962129
Email:  info@labsystems.it
Hours:   10:00 AM to 6:00 PM, Monday - Thursday,
10:00 AM to 5:00 PM Friday (UTC+02:00)